Online Consultations With Engage Consult
Any patient of the practice can use our online consultation service from a phone, tablet or computer. You will get a same-day response during our online consultation hours and outside of these hours you will get a response on the next working day.
You can contact us about a medical problem or an admin issue and your enquiry will be dealt with by the most appropriate member of the team. You can also securely upload photos and other files. If you choose to consult about a medical problem, you will be asked a series of questions about your symptoms. Your answers are helpful to the GP team and you can add your own comments too. Please answer as many questions as you can, otherwise we may have to reply asking for more information and this would delay you getting a full response.
Once you press send, a report containing your answers is sent securely to the practice. This allows the clinician to choose the best course of action – we may phone with advice, refer to a colleague, prescribe or arrange to see you. All enquiries will be dealt with by members of the team who have access to your medical records, so you can be sure that you receive a response that is personal for you.
You will first need to sign up for an account which will allow you to access a secure online platform with 2-way messaging. When you first register, the practice will contact you initially to verify your identity. After that you will be notified that a message has been received in your inbox and you can log in at your convenience and pick up the message.
Please note that at this stage this is a separate facility from SystmOnline and there is no link between the two yet. We recommend that you continue to use SystmOnline for ordering medication but use Engage Consult for other medical issues.
Whilst the coronavirus emergency continues, doctors are only available on the telephone or via this online facility in the first instance. If a doctor feels you need to attend surgery in person, they will arrange this with you. The response or phone call may not always come from your usual doctor but we are trying to keep a service in place for all our patients during these difficult times.
Click here to access Systmonline:
The SystmOnline app can now be downloaded free by searching “SystmOnline” within the app store on any IOS enabled device. Patients have reported that the app works really well and it is helpful to be able to order a prescription or book an appointment on the move.
Please remember that your prescription will be ready 2 working days after the order being received during working hours. For example, an order placed on a Friday evening would be received at the surgery the following Monday morning and would be ready on Wednesday, or on Thursday if the Monday is a bank holiday. Please remember to also allow extra time if your prescription has gone to the chemist electronically for them to process and make up your medication.
Online Access To Coded Medical Records
Patients may now request online access to their coded medical records. If you have already registered for online services and you wish to have this greater level of access, you will need to read the information leaflet and sign an Application for Online Access to my Coded Medical Record. When this request has been received by the surgery the approval process may take up to 28 days. When approved you will receive a text message or email informing you that you now have access to detailed coded records.
Click here to download the information leaflet and application form for Access to Coded Medical Records.
Online Appointments & Prescriptions
Online booking of appointments and ordering of repeat prescriptions
Obtaining A Username and Password
In order to use our online services you must be 16 years old or over. You first need to come in person to the surgery and produce some form of photo ID. The photo ID could be
A driving licence
A bus pass
A student union card
A membership of a sports club
A user name and password will only be issued to a patient registered at the surgery who can produce their own ID. This is a legal requirement to protect the confidentiality of each patient’s information. Unfortunately we cannot issue a user name and password to a family member or friend of a patient.
The receptionist will give you a printout of your user name and password and this will become active within 24 hours of it being generated. When you have these details, click on the link above and log into SystmOnline.
Please be aware that if you allow another person to know your password, they will have access to your information about past appointments and current medication. We do not advise any patients to disclose their password.
When you log in for the first time it is advisable to change your password to something that is more memorable to you. Your new password must contain letters, at least one number and at least one punctuation symbol. It would also be very helpful if you would click on Change Contact Details and enter your email address and mobile phone number, along with any other information that may have changed recently.
Booking An Appointment
If you click on Book Appointmentyou will see the appointments available for booking up to one week in advance for GP sessions (doctors) and up to eight weeks in advance for Nurse Clinics and Healthcare Assistant Clinics. Appointments are made available at 10:00 am each day for up to a week ahead for doctors. In addition there will be some ‘on the day’ doctors’ appointments released at 8:00am. You may only book one online appointment at a time so if you require more than one please ring the surgery in the normal way. When you have selected and booked your appointment you will have the option to print out a booking confirmation if you wish. You can also check that your appointment is booked by clicking on View Future Appointments.
Nurse and Healthcare Assistant appointments are now available for booking online:
Nurse appointments available are:
Diabetic/Asthma/COPD/CKD(chronic Kidney Review/Smear test/HRT.
Healthcare Assistant appointments:
Blood test requested by the hospital only
Blood test/BP/height and weight appointment
NB: If you book online and do not attend or change the booking to another date and omit to cancel the existing appointment, we may deem it necessary to remove your online access as these are wasted appointments.
Ordering a repeat prescription
Click on Current Prescriptions and you will see a list of any medications that are set up as repeat prescriptions. Prescription medicine is always reviewed after a certain number of issues. This is usually done annually in the month of your birthday and may require you to attend the surgery for a blood test, urine test, blood pressure check or you may need to see your usual GP. If there are any reasons to attend surgery before your next prescription is issued there will be a clear message printed on the white paper attached to your prescription.
If your repeat medication has not been reauthorized for any reason, you will not be able to order it online. For all other medications, just click in the box next to the medication you require and press submit. Your prescription will be ready for collection 2 days after being received at the practice within working hours.
When you have finished ordering your prescription or booking your appointment, please make sure you click on the word Logout in the top right hand corner or on the home page. If you close the programme without logging out there is a possibility that somebody else could access your information from the same computer.